Able Hands Privacy Notice

Data privacy is of high importance for Able Hands and we want to be open and transparent with our processing of your personal data.

We therefore have a policy setting out how your personal data will be processed and protected.

Who is the controller of your personal data?
Able Hands is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
Able Hands Together C.I.C
Little Wishford Farm,
Warminster Rd,
Stoford SP2 0PS

Registered Address: 3 Clatford Manor, Upper Clatford, Andover SP11 7PZ

Where do we store your data?
The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

For transfers outside the EEA, Able Hands will use Standard Contractual Clauses and Shields as safeguards for countries without adequacy decisions from the European Commission.

Who can access your data?
Your data may be shared within Able Hands and with relevant groups or professionals involved in delivering your Care in the Community service in the interests of safeguarding all indviduals . We never pass on, sell or swap your data for marketing purposes to third parties outside Able Hands

Able Hands will act as the personal data processor and processes and stores the personal data for all its customers.

Data that is forwarded to third parties, is only used to provide you with our services.What is the legal ground for processing?

For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

What are your rights?

Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact Able Hands and we will provide you with your personal data via e-mail.

Right to portability:
Whenever Able Hands processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

Right to erasure (the right to be forgotten):
You have the right to erase any personal data processed by Able Hands at any time except for the following situations:

  • you have an ongoing matter C.I.C. is supplying
  • your debt has been sold to a third party within the last three years or one year for deceased customers
  • if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on Able Hands legitimate interest. Able Hands will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Right to restriction:
You have the right to request that Able Hands restricts the process of your personal data under the following circumstances:

  • if you object to a processing based Able Hands legitimate interest, Able Hands shall restrict all processing of such data pending the verification of the legitimate interest.
  • if you have claim that your personal data is incorrect, Able Hands must restrict all processing of such data pending the verification of the accuracy of the personal data.
  • if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
  • if Able Hands no longer needs the personal data but it is required by you to defend legal claims.

How can you exercise your rights?
We take data protection very seriously and therefore any requests regarding personal data can be sent directly to Laura Tween.

Data Protection Officer:
We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at and write DPO as subject matter.

Right to complain with a supervisory authority:
If you consider Able Hands to have processed your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.

Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.